What payment methods do we accept?
We accept Visa, MasterCard, American Express and Discover. We do not accept international wire transfers, money orders, personal checks, cashier's checks or any other payment method not listed above. We do not ship COD.
When will my order ship?
All orders are usually shipped out within 1 business day. Please note that an order placed during the weekend or on a holiday will ship on the following business day as we do not ship on non-business days. The tracking number for every order is automatically emailed after it is processed and shipped out. (Affected by the COVID-19,the delivery time may be shipped by 3-7 days)
How long will it take for the order to arrive after my order ships?
Our default shipping carrier is USPS, which may take up to 2-5 business days to be delivered depending on location (within the USA only).
What is the difference between a compatible and a re-manufactured ink cartridge?
A compatible ink cartridge is a generic replacement for OEM cartridges. A re-manufactured ink cartridge is a recycled OEM cartridge that was been through a cycle of cleaning, refilling and testing to meet factory standards. Each re-manufactured ink cartridge gets thoroughly cleaned and then refilled with high quality ink originally manufactured in Germany. They then go through a series of tests to ensure the internal pressure of each cartridge is at the appropriate level for use.
Each compatible and re-manufactured ink cartridge gets print-tested with each of their respective lists of all of their various compatible printers. We only allow cartridges that pass with flying colors to be sold to our customers.
Why is the advertised page yield not accurate?
The quoted paged yield is an average based on approximately 5% of page coverage. If you happen to print a substantial amount that’s more than 5% of page coverage, then the page yield will be lower. Other variables can affect the page yield, such as printing on a legal size sheet of paper, rather than a letter size. Printing on photo paper or printing images that contains many color tones is a contributing factor as well.
What if your printer notice that the Ink or Toner Cartridges couldn’t be recognized ?
1)The troubleshooting for ink cartridges:
1. Take out the suspected cartridges (please push the cartridge gently so that it pops out and then remove it) and gently wipe the chip with a dry lint-free cloth or rubber eraser.
2. Reinstall again and make sure that all ink cartridges are locked in well individually.
3. If the problem persists after reinstalling the cartridge into the printer, you could try resetting your printer by turning the printer off and unplug the power cable. Do this for 30 seconds and then turn it back on.
(* If the above methods do not solve the product issue, please contact us)
2)The troubleshooting for Toner Cartridges:
1. Turning off the printer first and remove the printer, then unplug the power cord from the wall. Let the printer sit without power for 2 minutes.
2. Turn on printer without the toner cartridge. Wait until the printer finishes booting up and reinstall the toner cartridge.
(* If the above methods do not solve the product issue, please contact us)
What can you do when you encounter poor print quality when using the Ink or Toner?
1)There are three Steps to Solve Ink Cartridge Printing Quality Issue:
Step1:
Perform a "print head cleaning cycle"
(or clean cartridge function) 2 times.
Step2:
This maintenance feature is accessible through the
SETTING→TOOLS or SERVICES in your printer.
Step3
If unable to locate the print head cleaning tool,
please refer to your printer manual or documentation.
(* If the above methods do not solve the product issue, please contact us)
2)There are two Steps to Solve Toner Cartridge Printing Quality Issue:
1. Turning off the printer first and remove the printer, then unplug the power cord from the wall. Let the printer sit without power for 2 minutes.
2. Turn on printer without the toner cartridge. Wait until the printer finishes booting up and reinstall the toner cartridge.
How to keep unused cartridges?
Please do not open the plastic wrap before you use the cartridge and avoid exposure to sunlight to prevent damage to the cartridge. Do not store in extreme hot/cold temperatures or humid environments. Keep away from magnetic substances.
How long is the warranty period of the product?
Our products are guaranteed for 12 months, you could request for a return and refund due to the product issue.
How to contact us and ask for help?
You can send a message to Amazon Customer Service directly if you have a valid complaint: locate their contact information on your Amazon account by going to: Your account>Your Orders.